Refund policy

RETURN & REFUND POLICY

At Comfort by Betty, we want you to feel confident with your purchase. Please review our return policy carefully before placing your order.

SHAPEWEAR – FINAL SALE

For hygiene and sanitary reasons, ALL SHAPEWEAR SALES ARE FINAL.

Shapewear is not eligible for returns, exchanges, or refunds, including purchases where the customer selects an incorrect size.

We strongly recommend reviewing our size guide and contacting Customer Care for sizing assistance before placing your order.

If you receive an incorrect or defective item, please contact us promptly after delivery so we can review the issue.

JEANS – RETURNS ACCEPTED

Jeans may be returned within 14 days of delivery.

To qualify for a return, jeans must be:

• Unworn and unwashed
• Free from stains, odors, makeup, deodorant, pet hair, or signs of wear
• In their original condition
• Returned with all original tags attached

Items that do not meet these conditions will not be eligible for a refund.

FINAL SALE ITEMS

Items marked Final Sale, Clearance, or Liquidation are not eligible for returns, exchanges, or refunds.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was incorrect or defective. Original shipping charges are non-refundable.

REFUNDS

Once your return is received and inspected, we will notify you of its approval or rejection. Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact Customer Care promptly with your order number and photos of the item so we can evaluate the issue.

ORDER CANCELLATIONS

Orders cannot be guaranteed to be canceled or modified once processing has begun.

By completing a purchase with Comfort by Betty, you acknowledge and agree to this Return & Refund Policy.

Comfort by Betty